Verifying your identity on DecodeEX is crucial for accessing all features and ensuring the security of your account. Follow this step-by-step guide to complete the verification process efficiently.
Step 1: Access the Identity Verification Portal
After logging into your DecodeEX account, you can find the identity verification portal on the homepage.
Step 2: Gather the Required Materials
Before starting the verification process, ensure you have the following:
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A valid personal identity document (passport, birth certificate, driving license, or ID card).
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Proof of a valid address issued within the last 3 months (e.g., utility bill, bank statement).
Step 3: Start the Certification Process
Begin the verification process by clicking on the "Verify Now" button within the portal.
Step 4: Provide Identity Information
Actions required:
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Fill in Basic Information
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Select a Valid Document for Verification
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Upload a Selfie
Fill in Basic Information: Enter your basic personal details as required
Click “Next Step”
Select a Valid Document for Verification: Choose the document type you wish to use for verification. DecodeEX supports passport, birth certificate, driving license, and ID card for this purpose.
Upload a Selfie: Take and upload a clear selfie of your face to complete the identity verification.
Tip: Uploading a clear and legible document can help speed up the verification process.
Step 5: Provide Proof of Address
Upload a copy of your most recent bill or other official document that confirms your current address.
Step 6: Submit Additional Information
Fill in any additional required information, including basic personal details and your investment experience.
Step 7: Submit Your Application
Once all information is provided and documents are uploaded, submit your application. The DecodeEX team will review your submission within 3 working days.
Step 8: Check Verification Status
After your submission is reviewed, the verification status will be displayed in the Personal Center of your DecodeEX account.
FAQs: How to Verify Your Identity
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How Long Does Identity Verification Take to Complete?
- The identity verification process typically takes 3-5 minutes to complete.
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How Long Does the Verification Usually Take?
- Verification is usually completed within 3 working days.
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What Kind of Identity Documents Are Accepted?
- DecodeEX accepts passports, birth certificates, driving licenses, and ID cards for identity verification.
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Why Was My Verification Declined?
- If your verification is declined, you can visit the verification page to check the detailed reasons and instructions for resubmission.